Last updated: 15 October 2026
Who we are
This website is operated by GraceTree Healthcare Limited (“GraceTree”, “we”, “us”). We are the controller of the personal information described in this policy.
If you have questions about this policy or your information, please use our contact page.
Information we collect
We only collect information you choose to give us through the forms on this website. Depending on the form, this may include:
| Form | Information |
|---|---|
| General enquiry | Name, email address, phone number (optional), organisation (optional), the type of enquiry, your message and preferred contact method. |
| Staffing request | Organisation name and setting type, your name, job title, work email and phone number, the roles and dates required, location and any additional details you provide. |
| Care enquiry | Your name, contact details, who the support is for, a general area (town or partial postcode), the kind of support being considered, timescale and any general message. |
| Registration of interest (candidates) | Your name, contact details, role, length of experience, whether you have the right to work in the UK, general location, travel distance, availability and a short description of your experience. |
Please do not send us health information or other sensitive personal information through this website. Our forms are designed for initial contact only. If you go on to use our services, we will explain separately how any further information is collected and protected.
We do not use analytics, advertising or tracking cookies on this website. See our cookie policy.
How we use your information and our lawful basis
- To respond to your enquiry and, where relevant, discuss our services with you. Our lawful basis is our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
- To consider you for work opportunities if you register your interest as a candidate. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in recruiting suitable people.
- To keep records of our communications, to handle any complaints and to meet our legal obligations.
We do not sell your information, and we do not use it for automated decision-making or profiling.
Who we share it with
We share information only where necessary, with:
- service providers who help us run this website and deliver form submissions to our team by email, acting on our instructions;
- our professional advisers, where needed;
- regulators, law enforcement or other authorities where the law requires it.
If a provider processes information outside the UK, we make sure appropriate safeguards are in place, such as an adequacy decision or approved contractual clauses.
How long we keep it
We keep enquiry information only for as long as we need it to respond and to keep appropriate records. Candidate registrations are kept while they remain relevant to recruitment, after which they are deleted or anonymised. If you become a client, partner or member of staff, we will tell you how long we keep the information needed for that relationship.
Keeping it secure
This website is served over an encrypted connection (HTTPS). We limit access to personal information to people who need it and use reputable providers with appropriate security measures.
Your rights
Under UK data protection law, you have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- object to, or ask us to restrict, how we use your information;
- ask us to transfer your information to another organisation, where applicable.
To use any of these rights, please contact us. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please tell us so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed.